It's not uncommon to come across a small business who has been negatively affected by Yelp.
While Don P Connolly Orthodontics has received several positive (5 star) reviews on the site, they remain "Not Recommended" by Yelp and hidden from our page. Our one indifferent review remains in clear view. A business can have several Yelp pages, but isn't able to delete any of them, unless they pay. This business plan is unstable and downright unfair at times.
Small business who work hard to make all patients and clients happy now have to accommodate those who try to get what they want online by complaining. Because Yelp has become such big business, it has become a thorn in the side of many small businesses, like ours.
Don P Connolly Orthodontics will continue to offer 5-star orthodontic service at our Santa Cruz, Aptos and Watsonville locations.